FAQ

Below are some commonly asked questions. If your question doesn't have an answer below, please contact us here.

📌 Where is the pickup location?

> 1073 Hollington Street, Ottawa. ON. K1Z6L4.

📌 What will be the pickup instructions?

> When your order is ready for pickup, you will receive an email asking what time and day you would like to pickup your order. Pick up times are typically 11am-7pm but can have minor differences. 

📌 Can I pick up my order the same day I place my order?

> Depending on the time of day, it is possible to pick up your order the same day. Please send us an email if you would like to confirm the ability to pick up the same day.

📌 Do I have to pay duties & taxes?

> Customers are responsible for any duties & taxes that may occur with international shipments. We are also not responsible for any courier delays, once your order is in the hands of the courier, it is out of our control. We do not ship anything without a tracking number.

📌 Do you take commissions?

> Yes we do! Take a peak at our customs page for all the details here. You can also find some examples of previous works on this page.

📌 How long does it take for an order to ship?

> Ready to ship items are typically sent out the next business day. Custom items have a varying timeframe, they can be from a couple of days to a couple of weeks, please contact us for more details regarding custom items. Keyrings are typically 1-2 business days (depending on the amount needing to make)

📌 Do you do wholesale orders?

> Wholesale orders are only available for handmade items. Please contact us for more details regarding wholesale and what it is you would like to purchase in bulk.

📌 Do you accept returns or exchanges?

> At this time we do not accept returns or exchanges. 

📌 Can a order be canceled? 

> We do not accept cancellations.