FAQ

Below are some commonly asked questions. If your question doesn't have an answer below, please contact us here.

> 1073 Hollington Street, Ottawa. ON. K1Z6L4.

📌 Can I pick up my order the same day I place my order?

UPDATED JUN 27, 2023.

> Depending on the time of day, it is possible to pickup your order the same day. Please send us an email if you would like to confirm the ability to pickup the same day before purchase.

UPDATE - I will be going back to work full-time as of July 3rd, 2023, so sadly the pickup times will not be as available as they have been for the last 6 months. The pick up times will largely be 6pm-9pm from Monday to Friday, providing there are no other events I need to attend.

I also work a part-time job on top that may take up weekend space and the occasional weeknight. I will try my hardest to make sure every pickup order is available asap.

If you would like to confirm the pickup times before ordering, please send us an email or dm through social media and I would be happy to provide you with upcoming timeframes for pickups.

📌 What will be the pickup instructions?

> When your order is ready for pickup, you will receive an email asking what time and day you would like to pickup your order. Pick up times can vary, current times will be sent via email for any customers wishing to pick up. Please do not show up unannounced!

📌 I see that you offer local delivery, when do you deliver?

> Local delivery will have the same hrs as our pick up times. They can vary and there is no set schedule. We advise to contact us prior for the delivery/pickup times before making an order to make sure you are available to accept your order. Orders will NOT be left outside a front door. You must be able to accept the order in person. If you wish for us to wear a mask for additional protection please let us know prior to the delivery.

📌 Do you have an in-person store location?

> We don't currently have an in person location but we do markets on occasion. Eventually we will have a location. Visit our home page for market announcements - we also update our social media with our latest news.

📌 Do I have to pay duties & taxes? What about courier delays?

> Customers are responsible for any duties & taxes that may occur with international shipments. We are also not responsible for any courier delays, once your order is in the hands of the courier, it is out of our control. We do not ship anything without a tracking number.

📌 Do you take commissions?

> Yes we do! Take a peak at our customs page for all the details here. You can also find some examples of previous works on this page.

📌 How long does it take for an order to ship?

> Ready to ship items are typically sent out the next business day. Custom items have a varying timeframe, they can be from a couple of days to a couple of weeks, please contact us for more details regarding custom items. Keyrings are typically 1-2 business days (depending on the amount needing to make - if it is a bulk order, please prepare for multiple days)

📌 Do you do wholesale orders?

> Wholesale orders are only available for handmade items. Please contact us for more details regarding wholesale and what it is you would like to purchase in bulk.

📌 Do you accept returns or exchanges?

> At this time we do not accept returns or exchanges. 

📌 Can an order be canceled? 

> We do not accept cancellations.