FAQ

Below are some commonly asked questions. If your question doesn't have an answer below, please contact us here.
📌 Where is the pickup location?

1073 Hollington Street, Ottawa. ON. K1Z6L4.

This location is an apartment building - please be aware that you will have to communicate when you have arrived. Your order will be brought down to you when you arrive.

 

📌 Can I pick up my order the same day I place my order?

UPDATED NOV 4, 2023.

Depending on the time of day, it is possible to pickup your order the same day. Please send us an email if you would like to confirm the ability to pickup the same day before purchase.

UPDATE - For the moment I will have to modify the pickup times due to new scheduling at my full-time position. Hopefully, these times end up working better for everyone 🩷

Monday to Friday: 3pm - 6:30pm
Saturday & Sunday: Times vary.
If you would like to confirm the pickup times before ordering, please send us an email or dm through social media and I would be happy to provide you with upcoming timeframes for pickups.

 

📌 What will be the pickup instructions?

When your order is ready for pickup, you will receive an email asking what time and day you would like to pickup your order. Pick up times can vary, current times will be sent via email for any customers wishing to pick up.

Please do NOT show up unannounced!

 

 

📌 I see that you offer local delivery, when do you deliver?

Local delivery will have the same hrs as our pick up times. They can vary and there is no set schedule. We advise to contact us prior for the delivery/pickup times before making an order to make sure you are available to accept your order.

Orders will NOT be left outside a front door. You must be able to accept the order in person. If you wish for us to wear a mask for additional protection please let us know prior to the delivery.

 

📌 Do you Ship Internationally? 

At this time we only ship within Canada and the US.

Order processing is NOT available on our website outside of these countries. However, for international customers, if there is something small within our store that you would like to purchase and you would like the option to pay the shipping charges related to your order, we would love to create an order with you.

Payment for this option would be through PayPal invoicing.

 

📌 Do you have an in-person store location?

> We don't currently have an in person location but we do markets on occasion. Eventually we do hope to have a location. Visit our home page for market announcements - we also update our social media with our latest news.

 

📌 Do I have to pay duties & taxes? What about courier delays?

> Customers are responsible for any duties & taxes that may occur with international shipments. We are also not responsible for any courier delays, once your order is in the hands of the courier, it is out of our control. We do not ship anything without a tracking number.

 

📌 Do you take commissions?

> Yes we do! Take a peak at our customs page for all the details here. You can also find some examples of previous works on this page.

 

📌 How long does it take for an order to ship?

> Ready to ship items are typically sent out the next business day. Please note: we do not ship on holidays and weekends can vary.to get orders out ASAP. 

Custom items have a varying timeframe, they can be from a couple of days to a couple of weeks, please contact us for more details regarding custom items. Keyrings are typically 1-2 business days (depending on the amount needing to make - if it is a bulk order, please prepare for multiple days)

 

📌 Do you do wholesale orders?

Wholesale orders are currently suspended.

 

📌 Do you accept returns or exchanges?

Please be aware that at this time, we are NOT able to offer returns or exchanges. If you realize you ordered an incorrect color/item after purchasing, send us an email straight away at craftystarsstudio@gmail.com and let us know before your order is shipped out. Once the waybill has been created, this option is no longer available as your order has been shipped out.

For many of our cords, we offer the chance to purchase smaller bundles of colors/styles. This is a great lower-cost option to try out the cord that you are interested in but are not sure about. If we have none in stock of an option you want but we have full bundles in stock, send us an email and let us know! We'll cut the color you are interested in, we'll get some cut and put them in stock!

As our business grows, we do hope to offer an exchange/return program but sadly we are not able to accommodate these requests at this time. We hope you understand! 

 

📌 Can an order be canceled? 

Cancellations are on a case by case basis but if your order has a tracking number already, your order cannot be canceled.